By using this website you acknowledge that you have read and understood and agreed to the following conditions:
Slinky Sofa Tables is an internationally registered trademark and cannot be used commercially without the trademark owners’ permission.
Colours depicted on this website may vary depending on the device you are using to view the images. If you purchase a table and find the colour does not match your décor you can return it for exchange within thirty days of receipt of your order. The table must be in unused, undamaged condition and you must pay shipping costs.
GUARANTEES AND RETURNS
We want you to be completely happy with your purchase so if you decide you want to return your purchase for any reason within 30 days of receiving it we will replace it or refund you with no reservations. The item MUST be in as new condition including the Bumpers. All we ask is the shipping and a $5 handling fee will be at your cost. We suggest you have the item tracked as if not received by the warehouse we will not be able to offer a refund.
Please email us so we know to look out for your parcel: Use the form on the "Contact Us" tab on this site.
Return it to the address below letting let us know in writing:
- When you made your original purchase.
- The reason for your return.
- Whether you want a refund or exchange.
- If you would like an exchange be sure to state the colour you would like and there will be the shipping charge to resend plus a $5 handling fee. We will send an invoice once the goods have been received back.
- If you would like a refund, we will credit the card number you used to make your original purchase, excluding the shipping fee and $5 handling costs.
Goods returned for replacement or refund must be in the same (new) condition as when they were originally shipped from us, including the Bumpers.
If the goods are damaged you will need to contact us by email or phone before returning. Damaged goods returned without prior contact and agreement with us regarding the circumstances of how the damage occurred may not be accepted.
Return Goods by post or courier, (Note the warehouse does not accept returns in person) with a note please, to:
- Wave Marketing NZ Ltd.
- C/- Supply Chain Solutions
- 11 Timberly Road, Mangere
- Auckland 2022
Shipping for all orders is at the rate quoted at checkout. Orders will be despatched the day after the order is received (or the following business day if ordered at the weekend). Delivery time will usually be between one and three days depending on the delivery address. A confirmation email will be sent to you once the order has been despatched. If you do not receive an email check that you gave us the correct address and your spam settings.
PRIVACY AND SECURITY
We want you to be as safe as possible while visiting this site and have done all we can to protect your privacy and security.
When you submit a form on this website such as an enquiry or a simple site search via our website, a secure server is used.
We use industry standard data encryption for transmission of any personal information including credit card details you provide online. Known as SSL (Secure Sockets Layer) protocol, you can check this is active by looking for the padlock symbol on many browsers. SSL allows a secure connection between your web browser and our web server, using a private (or secret) key to encrypt information.
We use Shopify Payments and Paypal as our secure payment gateways for online credit card transactions.
We do not store your credit card details online. All credit card transactions are processed online in realtime and protected by industry security standards.
If you are unsure about purchasing online please contact us and we will discuss alternative payment options that you are comfortable with.
We are fully committed to protecting the confidentiality, security and privacy of all your information. We only use the information you provide to fulfill your order and we only collect your email address with your permission to keep you up to date with offers and special promotions, and to confirm your order.
You can join our mailing lists and be added to our email database using the forms provided on this web site. We do not sell, rent, loan, trade, or lease the addresses on our lists to ANYONE.
We only want to send e-mails to those who want to receive them.
If you would not like to receive future e-mails from us, please use the 'unsubscribe' link located at the bottom of our email communications.